Operated by: READ WITH US LTD
Company Registration Number: 12697617
Website: https://readwithus.org.uk
Effective Date: 25 October 2026
Welcome to ReadWithUs.
ReadWithUs is an online educational platform operated by READ WITH US LTD, a company registered in England and Wales under company number 12697617.
Our platform helps students build knowledge, improve understanding and develop confidence in their GCSE studies through structured learning, interactive assessments, AI-powered educational support and access to qualified educational experts.
These Terms & Conditions ("Terms") govern your access to and use of the ReadWithUs website, learning platform, subscriptions, educational materials and associated services.
By creating an account, purchasing a subscription, booking a lesson or accessing our services, you agree to these Terms.
Users under 18 must have appropriate parental or guardian authorisation. Parents and guardians should review these Terms with the children in their care.
Please read these Terms carefully.
ReadWithUs currently focuses on GCSE Maths, Biology, Chemistry and Physics.
Our educational services may include:
Structured courses, videos and educational resources.
Topic-based quizzes and assessments.
Ava, our AI-powered learning assistant.
Personalised explanations and practice questions.
Learning insights and identification of weak skills.
Recall quizzes and memory boosters.
Learning progress and topic mastery tracking.
Optional lessons with approved educational experts.
School-sponsored learning access where available.
ReadWithUs provides supplementary educational support. It does not replace formal schooling, examination boards or the professional judgement of qualified teachers.
Users must provide accurate and complete information when registering.
Accounts may be available for students, parents, guardians, educational experts and authorised educational institutions.
Students under 18 require appropriate parental or guardian authorisation.
Users must not create misleading accounts, impersonate others or bypass account restrictions.
ReadWithUs may require additional verification to protect learners and maintain the integrity of its services.
Users are responsible for maintaining the confidentiality of their account credentials.
Individual accounts must not be sold, transferred or shared with unauthorised individuals.
If you suspect unauthorised access, contact ReadWithUs immediately.
We may temporarily restrict accounts where reasonably necessary to address security, fraud or safeguarding concerns.
Any restrictions affecting paid services will be handled in accordance with applicable consumer rights.
ReadWithUs provides GCSE learning resources designed to support understanding, examination preparation and revision.
Available courses may vary by subject, examination board, specification and learning level.
We aim to provide accurate, relevant and appropriate educational content.
However, ReadWithUs does not guarantee specific GCSE grades, examination results or academic outcomes.
Students remain responsible for following their school's requirements and checking relevant examination-board specifications.
Ava is ReadWithUs's AI-powered educational assistant.
Ava helps students identify learning difficulties, understand mistakes and practise challenging topics.
The ReadWithUs learning journey may include:
Learn the Topic: Study structured lessons and resources.
Take the Quiz: Answer questions to check understanding.
Ava Insight: Identify mistakes, weak skills and areas requiring more practice.
Ava Help & Teaching: Receive step-by-step explanations and targeted practice.
Master the Topic: Continue practising and use available recall quizzes or memory boosters to strengthen understanding.
AI-generated explanations may occasionally be inaccurate, incomplete or inappropriate.
Ava is designed to support learning but does not guarantee that every explanation or answer will be correct.
Students should refer to course materials or qualified teachers when clarification is required.
When Ava cannot adequately resolve a learning difficulty, students may request additional assistance from an approved educational expert.
Ava is not a replacement for professional safeguarding, medical, psychological or emergency support.
ReadWithUs may provide selected quizzes and introductory educational resources free of charge.
Free services may be subject to usage allowances, account restrictions or available content limitations.
Any applicable restrictions will be displayed through the relevant service or plan information.
Creating an account may be necessary to save learning progress or access additional features.
ReadWithUs may update free offerings, subject to applicable law and existing contractual commitments.
ReadWithUs may offer Free, Standard, Premium and other subscription arrangements.
Each subscription provides access to the features and services described in the applicable plan and checkout information.
Paid features may include:
GCSE learning resources.
Additional quizzes and practice.
Ava AI learning assistance.
Personalised learning insights.
Recall quizzes and memory boosters.
Progress tracking.
Prices, billing periods, features, usage limitations and applicable taxes will be disclosed before purchase.
Human educational expert sessions are charged separately unless expressly included in a particular offer.
Selected subscription plans may include promotional free trials.
Where a trial is available, ReadWithUs will clearly communicate its duration, included features, payment requirements and cancellation conditions.
If a trial converts automatically into a paid subscription, the price and renewal terms will be explained before the customer agrees.
Any applicable notices and statutory cancellation rights will be respected.
Subscription payments are processed according to the terms displayed and accepted during checkout.
Where automatic renewal applies, the billing frequency, recurring amount and cancellation arrangements will be disclosed in advance.
ReadWithUs may use authorised third-party payment processors.
Customers should not provide payment card information directly to Ava or educational experts.
In the event of failed payment, we may notify the account holder and request updated payment details.
Paid access may be suspended following continued non-payment, subject to applicable contractual and consumer rights.
Users may cancel subscriptions through available account controls or by contacting ReadWithUs.
Cancellation will prevent subsequent renewals in accordance with the applicable subscription conditions.
Refund eligibility depends on the nature of the purchased service, the applicable contract and statutory consumer rights.
Where a legal cooling-off right applies, ReadWithUs will honour that right.
Any exception relating to immediately supplied digital content or services will apply only where the relevant legal requirements have been satisfied.
Nothing in these Terms removes or limits rights provided under applicable consumer protection legislation.
For assistance, contact:
ReadWithUs may provide optional support from approved educational experts.
These sessions are intended to help students who require additional explanation or guidance with specific subjects or topics.
Available sessions may include 30-minute and 60-minute lessons.
Session availability, delivery format, prices and subject coverage may vary.
Educational experts may be recommended based on the student's learning needs, subject requirements, availability and applicable school policies.
Students may request or book an educational expert through the ReadWithUs booking system.
Before completing a booking, the customer will be informed of relevant details, including:
Lesson duration.
Available appointment times.
Applicable lesson price and charges.
Booking and cancellation conditions.
Payment requirements.
A booking becomes confirmed when the applicable conditions are satisfied and ReadWithUs issues confirmation.
Expert availability is not guaranteed until confirmation.
Where an expert cannot provide a confirmed session, ReadWithUs will provide an appropriate remedy in accordance with applicable law and the booking conditions.
Cancellation and rescheduling conditions will be displayed before purchase and included or linked in the booking confirmation.
These conditions will explain the available options when a learner or expert needs to cancel or reschedule.
Where a confirmed lesson cannot be delivered due to circumstances within ReadWithUs's responsibility, appropriate remedies will be offered.
These conditions do not remove statutory consumer rights.
ReadWithUs is committed to maintaining a safe educational environment.
Users must treat students, educational experts and other platform members respectfully.
Harassment, bullying, discriminatory behaviour, exploitation and inappropriate communications are prohibited.
Educational experts must comply with ReadWithUs's applicable safeguarding procedures and verification requirements.
Students should use approved ReadWithUs communication and booking channels rather than arranging unauthorised off-platform sessions.
Safeguarding concerns should be reported promptly to ReadWithUs.
Where there is an immediate risk to a child's safety, the appropriate emergency services should be contacted.
Any lesson recording must comply with applicable privacy, safeguarding and consent requirements.
ReadWithUs may process educational information such as:
Course activity and lesson completion.
Quiz attempts and results.
Identified weak skills.
Learning progress and topic understanding.
Ava learning interactions.
Recall and practice activity.
This information supports personalised educational assistance and learning progress tracking.
Where appropriate, relevant learning summaries may be shared with an authorised educational expert to help provide targeted support.
Access to learning records is subject to applicable privacy requirements and permissions.
ReadWithUs may offer subscription and learning-support arrangements to participating schools.
Schools may register institutional accounts and connect eligible students and approved educational experts to the platform.
School affiliation is subject to appropriate verification.
School administrators may be permitted to access relevant educational progress information for verified students where authorised and lawful.
Schools may also determine the permitted educational experts and applicable tutoring arrangements for their connected students.
Institutional services may be subject to additional agreements.
Participating schools may purchase sponsored student seats.
Where available, ReadWithUs may provide unique activation codes that allow eligible students to access school-funded subscription features.
Students may need to complete school affiliation verification before redeeming a code.
Activation codes are subject to their applicable usage and validity conditions.
Codes must not be shared, sold or transferred to unauthorised users.
Where misuse or loss of eligibility is verified, school-funded access may be suspended or revoked in accordance with the relevant institutional arrangements.
Revocation does not automatically cancel a student's independently purchased subscription.
Participating schools may establish approved tutoring arrangements.
These may include:
Access restricted to the school's approved educational experts.
School experts receiving priority, with permitted external experts available when appropriate.
Tutor sessions funded by the school.
Tutor sessions paid for individually by the responsible account holder.
Online or authorised in-school tutoring arrangements.
The available options depend on the relevant institutional agreement, expert availability and safeguarding requirements.
Individuals applying to become ReadWithUs educational experts must provide accurate details concerning their qualifications, experience, identity and subject expertise.
Applications may be subject to identity, qualification and appropriate safeguarding checks.
Submitting an application does not guarantee acceptance, employment or a specific number of bookings.
Approved experts may receive access to lesson booking, scheduling and relevant teaching functions.
Official ReadWithUs course creation and publishing remain restricted to authorised content-management personnel unless separate permission is granted.
The commercial relationship with educational experts may be governed by a separate agreement.
Users must not:
Access another person's account without permission.
Misuse activation codes or subscription privileges.
Bypass booking or payment restrictions.
Harass, threaten or exploit other users.
Upload harmful software or malicious content.
Distribute copyrighted educational resources without authorisation.
Attempt to compromise platform security.
Misrepresent their identity or institutional affiliation.
Use ReadWithUs for unlawful activities.
ReadWithUs may investigate suspected violations and take proportionate action.
ReadWithUs branding, original educational resources, software, graphics, course materials and related content are owned by READ WITH US LTD or their respective licensors.
Users receive a limited, non-exclusive, non-transferable right to use the materials made available through their account or subscription.
Users may not commercially reproduce, redistribute, sell or exploit protected materials without authorisation.
Ownership of user-submitted content remains subject to applicable intellectual property law and the permissions reasonably required to provide the service.
ReadWithUs processes personal information in accordance with applicable UK data protection law and its Privacy Policy.
Because the service may be used by children, appropriate safeguards and age-related privacy requirements are particularly important.
Personal information may be used to operate accounts, provide learning services, process subscriptions, deliver approved tutoring and maintain platform security.
Access to student information by educational experts or participating schools will be controlled according to the relevant permissions and lawful purposes.
For further details, users should review the ReadWithUs Privacy Policy and Cookie Policy.
ReadWithUs may use third-party providers for payment processing, hosting, video communication, artificial intelligence, analytics and related operational services.
Appropriate safeguards will be applied when third parties process personal information on our behalf.
External services may also have their own terms and privacy policies.
Nothing in this section excludes any legal responsibility ReadWithUs has for services supplied to customers.
ReadWithUs aims to provide reliable access to its educational services.
Temporary disruption may occur because of maintenance, system faults, security concerns or circumstances outside our reasonable control.
We may update platform features and educational content to improve accuracy, security and functionality.
Material changes affecting existing paid services will be handled in accordance with contractual obligations and applicable law.
ReadWithUs may temporarily suspend or terminate accounts where reasonably necessary because of serious security concerns, fraud, safeguarding risks or material violations of these Terms.
Where appropriate, users will be informed of the reason and given an opportunity to address the issue.
Account restrictions will not remove applicable statutory rights.
Personal information will be retained or deleted in accordance with our Privacy Policy and legal obligations.
ReadWithUs provides educational services intended to support learning and academic preparation.
We do not guarantee specific GCSE results, examination grades or academic achievements.
ReadWithUs will provide its services in accordance with applicable legal obligations, including requirements relating to reasonable care and skill.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and other liabilities that cannot legally be excluded.
Consumers retain their statutory rights.
Users can contact ReadWithUs regarding subscriptions, learning services, educational expert sessions, billing or other platform concerns.
Complaints should be submitted to:
Email: info@readwithus.org.uk
Telephone: +44 7961 990404
Please provide sufficient details to allow us to investigate the matter.
We aim to address complaints fairly and within a reasonable period.
Where appropriate, users may pursue available legal remedies or applicable alternative dispute resolution processes.
These Terms are governed by the laws of England and Wales, subject to applicable mandatory consumer protection laws.
Legal proceedings may be brought before the courts having jurisdiction under applicable law.
Nothing in these Terms prevents consumers from exercising non-excludable legal rights.
READ WITH US LTD may update these Terms to reflect changes in law, technology, educational services or business operations.
The latest version will be published on the ReadWithUs website.
Where a material change affects an existing paid agreement, ReadWithUs will provide appropriate notice and obtain any agreement required by law.
Changes will not retrospectively remove statutory or contractual rights.
ReadWithUs is operated by:
READ WITH US LTD
Company Registration Number: 12697617
Registered Office:
14 Thirlmere Close
Wainscott
Rochester
Kent
ME2 4PA
United Kingdom
Telephone: +44 7961 990404
Email: info@readwithus.org.uk
Website: https://readwithus.org.uk
Company Registration: England and Wales
For general enquiries, account support, subscription assistance or concerns regarding these Terms, please contact ReadWithUs using the details above.
READ WITH US LTD
ReadWithUs — Learn. Practise. Succeed.
Helping GCSE learners understand, practise and build confidence through Ava AI and expert educational support when needed.
